Search results for " business emails"

Troubled Talk in Cross-cultural Business Emails. A digital Conversation Analysis of Interactions

2018

This study analyses the troubled talk occurring in an exchange of business emails between an Italian manufacturing company's general manager, his staff and their Pakistani consultants. The exchange is a communicative event in which conflicts (i.e. troubles) arise due to a variety of causes: the computer-mediated communication, the use of English as a Lingua Franca, the cultural differences between interactants and the stressful nature of the situation. Set in the tradition of studies which look at issues of intercultural differences in communication, (Katan 2006; Cucchi 2010; Manca 2016), this research addresses the question of the ongoing adaptation between high context and low context com…